Wes Kao

Struggling to scale? Before pointing fingers at clients or your team, consider this: the real culprit might be lurking within your processes.
 
 When you're scaling, you have to worry about reaching your goals. Often times you're too focused on the client, thinking the client is the problem and that's why they're unsubscribing, taking a long time to give feedback, or getting mad. Or maybe you think it's your team. 
 
 Often times it's your system of procces. So take a look at the machine you're building and see what part of it needs fine tuning. Maybe it's how you're sending work for feedback and you have no reminders setup for them. 
 
 Maybe you're onboarding employees without an SOP, so they're lost in the quality you want. You're not wealthy until you can leave the business and it runs itself. Systems and processes will help you build that machine that keeps running even if you go on vacation.
 
 And when you're trying to identify problems, sample size matters. 1-2 clients/teammates isn't big enough. It can be insightful and always trust your gut.